Refund & Return Policy
Last updated: June 2026
Return Window
You may request a return within 7 days of delivery. Items must be unused, unopened, and in their original packaging. Supplements with broken seals cannot be returned for hygiene reasons.
How to Initiate a Return
Go to My Orders, select the order, and click "Request Return." Choose the items you wish to return and provide a reason. Our team will review the request within 2 business days. Once approved, we will schedule a pickup at your address.
Return Statuses
After you submit a return request, it goes through these stages: Under Review (our team evaluates your request), Approved or Rejected (you'll be notified via email), Pickup Scheduled (a courier pickup is arranged), Received (we receive and inspect the returned item), and Refund Initiated (your refund is processed).
Refund Options
You can choose to receive your refund as wallet credits (instant, available for your next purchase) or to your original payment method (takes 7–10 business days depending on your bank). Wallet credit refunds include a small bonus as a thank-you for your patience.
Non-Returnable Items
Opened supplement containers, products with broken seals, items purchased on clearance, and digital voucher codes are not eligible for return.
Cancellations
Orders can be cancelled before they are packed. Once an order moves to "Packed" or "Shipped" status, cancellation is no longer possible — you'll need to request a return after delivery instead.
Damaged or Wrong Items
If you receive a damaged or incorrect product, contact us immediately. We will arrange a free pickup and full refund or replacement at no extra cost.
Contact
For return or refund queries, email support@mart-nutrition.in or use the Support section in your account.